Service Desk Analyst - NSW

About George Weston Foods

GWF is one of Australia and New Zealand’s largest food manufacturers employing around 7,000 people across 62 sites. Our product range is diverse and includes leading brands of breads, baked goods, vegetable and snack products and smallgoods together with a portfolio of bakery ingredients, Artisanal breads and pastries, flour, coatings and seasonings and animal feed. GWF’s operates through seven units; Tip Top, DON, Mauri, Yumi’s, Jasol, The Artisanal Group and Newly Weds Foods Australia.

The Role

We are seeking a proactive and customer-focused Service Desk Analyst to join our Information Services team. This role is pivotal in providing first-level technical support to internal users, ensuring timely resolution of IT issues and contributing to the smooth operation of our service desk function.

Key Responsibilities

• Responding to service requests and incidents via phone, email, and ticketing systems.
• Troubleshooting hardware, software, and network issues.
• Escalating complex problems to second-level support teams.
• Maintaining accurate records of support activities and resolutions.
• Supporting onboarding and offboarding processes for employees.
• Contributing to continuous improvement initiatives within the service desk.

About You

• Has a foundational understanding of IT systems and service desk operations.
• Demonstrates strong communication and problem-solving skills.
• Is customer-oriented with a collaborative mindset.
• Has experience working in a fast-paced environment.
• Is eager to learn and grow within a supportive team.

How to Apply

Sound like a good fit? Apply now.. We'd love to hear from you!

During the recruitment process you may be required to complete pre-employment screening tests which include a criminal record check.

At GWF we strive to create a place where everyone belongs, everyone is valued, and everyone has equal opportunity. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

So we can get to know you in the best possible way, we're happy to adjust our recruitment process to support accessibility needs. Let us know your needs in providing a positive, barrier-free recruitment process via phone on 0456 792 279 or email to sheena.raniga@gwf.com.au.

What’s on offer at GWF: 
You’ll join a supportive team where you can broaden your experience in a fast-paced environment. We offer a competitive remuneration package, flexible work environment, free product daily, company paid parental leave, income protection insurance through our default Super fund, discounted private health insurance, access to novated leasing and study assistance.

Sounds like a good fit? Apply now…we would love to hear from you! 
Our people are the heart of business and are led by our four key values: Safe, Courageous, Trusting and Collaborative. By supporting their ability to work effectively and providing them with the tools they need to succeed, we are ensuring that we are the kind of company where talented people of all backgrounds want to work. Across our organisation, we're creating a workplace where collaboration is important, courage is rewarded, trust is expected, and a strong safety mindset is the norm.