Customer Service Representative

CHRISTMAS CASUAL 16-week CONTRACT - Customer Service Superstar Wanted!

• Location: Chullora Bakery
• Christmas Casual: October 2025 – January 2026

At Tip Top, we don’t just bake bread—we create moments of goodness every day. As part of George Weston Foods, we’re home to some of Australia and New Zealand’s most loved brands like Tip Top®, Abbott’s Bakery®, Golden® and Bürgen®.

We’re on the lookout for a National Customer Service Representative who’s passionate about people and ready to make a real impact over one of our busiest times of the year. If you thrive on solving problems, love connecting with others, and take pride in delivering exceptional service, this could be the perfect role for you.

Key Responsibilities

• Order Management – accurately key Customer orders
• Case Management - log and action incoming customer enquiries via phone, email, and digital channels in a professional and timely manner
• Data Integrity: maintain accurate customer information in CRM systems (e.g. Salesforce),
• Internal Collaboration: liaise daily with Sales and Supply Chain teams to investigate and respond to customers in a timely manner

About You

• Exceptional Communication Skills, demonstrated ability to deliver clear, concise, and empathetic communication across verbal and written channels, supporting positive outcomes for consumers and customers.
• A love for helping people, solving problems, and multitasking skills.
• Confidence using multiple systems in a fast-paced environment.
• A team-first attitude and a drive to improve every day.

Why Join Tip Top?

• Work with iconic brands in a purpose-driven business
• Be part of a company where safety is a core value
• Enjoy a flexible hybrid work model post Training
• Join a collaborative, supportive team environment
• Contribute to a culture of continuous improvement and innovation

Start the Conversation

If this role sounds like you and you’re eager to learn, grow, and help create everyday moments of goodness, we want to hear from you. To apply for this opportunity please submit your application by clicking on the ‘Apply’ button.

Our Recruitment Process typically consists of a brief, prearranged telephone or video call, followed by 1-2 interviews in-person or over Zoom/Teams. We’re happy to adjust our recruitment process to support your accessibility needs. Let us know your needs in providing a positive, barrier-free recruitment process via phone on (02) 9168 4200 or email to ttpeopleservices@gwf.com.au . Please do not call to enquire about this position as the phone number is for requesting accessibility needs only.

During the recruitment process you may be required to complete pre-employment screening which can consist of a medical (includes drug & alcohol testing) and a criminal record check.

At Tip Top we strive to create a place where Everyone belongs, Everyone is valued, and Everyone has equal opportunity. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.