Consumer Information Consultant

• Enjoy a flexible hybrid work model
• Join a collaborative, supportive team environment
• Permanent Part Time – 22.5 hours per week

At Tip Top, we don’t just bake bread—we create moments of goodness every day. As part of George Weston Foods, we’re home to some of Australia and New Zealand’s most loved brands like Tip Top®, Abbott’s Bakery®, Golden® and Bürgen®.

We’re on the lookout for a Consumer Information Centre Consultant who’s passionate about people and ready to make a real impact. If you thrive on solving problems, love connecting with others, and take pride in delivering exceptional service, this could be the perfect role for you. You’ll play a vital role in building trust, strengthening our brand reputation and ensuring that every interaction reflects the quality and care behind our iconic products.

Roster: Monday-Friday, 7:30am-12pm

Location: Chullora Bakery, 3 days in office, 2 days’ work from home

Purpose of the Role

• Respond to consumer product complaints and general enquiries across phone, email, and web within agreed SLAs.
• Manage investigations into consumer issues, providing updates to both customers and stakeholders until resolution
• Provide consumers with accurate product-related information (e.g. ingredients, allergens, nutritional details) and maintain strong product knowledge across all Tip Top brands
• Maintain the national complaints database with high levels of accuracy and data integrity
• Manage open cases to ensure timely follow‑up and closure
• Engage internal stakeholders to resolve issues efficiently

About You

The ideal candidate will have:

• Previous customer service experience essential, ideally in a call centre or fast‑paced support environment
• FMCG or food manufacturing experience advantageous
• SAP experience highly regarded or confidence using multiple systems in a fast-paced environment
• A love for helping people, solving problems and multitasking skills

Why Join Us?

At Tip Top Bakeries, we're proud to produce an extensive range of wholesome sliced bread, muffins, crumpets, pies, and bakery snacks. Our purpose of ‘Everyday Moments of Goodness' represents the lives we touch and the difference we make. Those moments that bring a smile, make us proud, or keep us safe, are moments we strive for through our work.

We take pride in supporting our people to learn, grow, and develop throughout their careers with Tip Top Bakeries. We believe in the power of an inclusive and diverse workforce and invest in meaningful initiatives to remove barriers and enable our employees to have a satisfying and rewarding career with us. Our vision for Tip Top Bakeries is an organisation where everyone belongs, everyone is valued, and everyone has equal opportunity.

Join the team and be part of one of our iconic brands like Tip Top, Abbotts Bakery, Bürgen and Golden.

Working with Tip Top, we offer many benefits including:

• Family-friendly policies including 12 weeks of paid parental leave, additional paid time off to ease back to work and ongoing superannuation contributions during unpaid parental leave
• Recognition and award programs, including access to our online rewards platform
• Health and wellbeing programs including access to our 24/7 Employee Assistance Program, and on-site physiotherapy services
• Flexible working options
• Access to an extensive range of internal trainings and development programs for your career
• Financial support for approved study pathways, as well as traineeship and apprenticeship programs
• Two paid volunteer days per year as part of our focus on Community Partnerships
• Novated Leasing Options

Start the Conversation

If this role sounds like you and you’re eager to learn, grow, and help create everyday moments of goodness, we want to hear from you. To apply for this opportunity please submit your application by clicking on the ‘apply now' button.

Our Recruitment Process typically consists of a brief, prearranged telephone or video call, followed by 1-2 interviews in-person or over Zoom/Teams. We’re happy to adjust our recruitment process to support your accessibility needs. Let us know your needs in providing a positive, barrier-free recruitment process via phone on (02) 9168 4200 or email to ttpeopleservices@gwf.com.au . Please do not call to enquire about this position as the phone number is for requesting accessibility needs only.

During the recruitment process you may be required to complete pre-employment screening which include a medical (includes drug & alcohol testing) and a criminal record check.

At Tip Top we strive to create a place where Everyone belongs, Everyone is valued, and Everyone has equal opportunity. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.