Field Service Coordinator

We are currently seeking a Field Services Coordinator to support our national Merchandising operation. As a key member of the Field Services Team, this role plays a critical part in supporting the Field Sales Team through the coordination, administration, and communication of workforce planning across the business. You will ensure the right people are in the right place at the right time, enabling seamless in-store execution nationwide.

Purpose of the Role

• Support the Field Sales Team with national workforce planning for the Merchandising team
• Coordinate and execute timely leave coverage, including sick leave, last-minute absences, and planned annual leave
• Communicate regularly with the Field Team to ensure effective coverage and operational continuity
• Support the Field Services team with direct labour and agency management
• Demonstrate critical thinking and fast, confident decision-making to resolve workforce challenges efficiently

About You

The ideal candidate will: 

• Be a strong communicator, with experience managing multiple stakeholders, to effectively build trusted relationships across field teams, stores, suppliers, and internal stakeholders
• Be a proactive problem solver who can make timely, confident decisions in fast‑paced, time‑critical environments
• Be highly organised, with the ability to manage multiple priorities and resolve workforce or operational challenges effectively
• Be comfortable learning and adapting to new processes and systems
• Have strong attention to data accuracy and information management
• Have experience in rostering, workforce planning or coordination - desirable but not essential.

Why Join Us?

At Tip Top Bakeries, we're proud to produce an extensive range of wholesome sliced bread, muffins, crumpets, pies, and bakery snacks. Our purpose of ‘Everyday Moments of Goodness' represents the lives we touch and the difference we make. Those moments that bring a smile, make us proud, or keep us safe, are moments we strive for through our work.

We take pride in supporting our people to learn, grow, and develop throughout their careers with Tip Top Bakeries. We believe in the power of an inclusive and diverse workforce and invest in meaningful initiatives to remove barriers and enable our employees to have a satisfying and rewarding career with us. Our vision for Tip Top Bakeries is an organisation where everyone belongs, everyone is valued, and everyone has equal opportunity.

Working with Tip Top, we offer many benefits including:

• Family-friendly policies, including parental leave, and additional paid time off to ease back to work
• Recognition and award programs, including access to our online rewards platform
• Health and wellbeing programs including access to our 24/7 Employee Assistance Program
• Access to an extensive range of internal trainings and development programs for your career
• Financial support for approved study pathways, as well as traineeship and apprenticeship programs

Start the Conversation

If this role sounds like you and you're eager to learn, grow, and help create everyday moments of goodness for your team, colleagues, partners and our external stakeholders, we want to hear from you. To apply for this opportunity please submit your application by clicking on the ‘Apply' button. Applicants must have full unrestricted working rights within Australia. We are unable to accommodate student visas.

Our Recruitment Process typically consists of a brief telephone or video call, followed by 1 interview in-person or over Zoom/Teams. We're happy to adjust our recruitment process to support your accessibility needs. Let us know your needs in providing a positive, barrier-free recruitment process via phone on 02 9168 4200 or email to ttpeopleservices@gwf.com.au. Please do not call to enquire about this position as the phone number is for requesting accessibility needs only.

At Tip Top we strive to create a place where Everyone belongs, Everyone is valued, and Everyone has equal opportunity. We encourage applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.